Privacy Policy jclub – Your Personal Data Protection

1. Introduction and Scope of This Policy

Jclub is committed to protecting the privacy of all users who access and use our platform. We recognise that personal information is a trust placed in us by every player, and we do not take this responsibility lightly.

This Privacy Policy applies to all services offered through the jclub platform, including the website, mobile app and any communication channels associated with jclub. It outlines your rights regarding your personal data and how you can contact us if you have any questions or privacy concerns.

Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you are advised not to use jclub services. Any questions regarding this policy may be directed to our support team.

2. Types of Personal Data We Collect

Jclub only collects personal data that is strictly necessary to provide you with a safe, efficient and responsible service. The types of data we collect include:

Registration and Identity Data

• Full name as stated in official identification documents
• Date of birth for age verification (18 years and above)
• Active and valid email address
• Mobile phone number
• Identity card or passport number (for KYC process)
• Current residential address

Financial and Payment Data

• Bank account details (bank name, account number, account holder name)
• E-wallet details (Touch 'n Go, GrabPay, Boost)
• Deposit and withdrawal transaction history
• Wagering records and gaming activity

Technical and Usage Data

• IP address and IP-based location information
• Device type, operating system and web browser used
• Cookie data and session identifiers
• Access logs, login and logout timestamps
• Activity records on the platform, including games played

Communication Data

• Conversation records with the customer support team (live chat, email)
• Feedback and complaints submitted
• Notification preferences and marketing communication options

Data Categories	Example	Retention Period
Identity Data	Name, IC, date of birth	5 years after account closure
Financial Data	Transaction records, deposit history	7 years (legal requirement)
Technical Data	IP address, access logs	12 months
Gaming Data	Wagering records, game history	3 years
Communication Data	Support logs, emails	2 years

3. How We Collect Your Data

Jclub collects your personal data through several transparent and lawful means:

• Account Registration — Information you provide directly when completing the jclub account registration form.
• KYC Verification — Identity documents you upload during the identity verification process.
• Platform Usage — Data automatically generated when you use the platform, including game records and transactions.
• Contact Us — Information you provide when contacting our support team via live chat or email.
• Cookies and Similar Technologies — Data collected through cookies, tracking pixels and similar technologies when you browse our platform.
• Trusted Third Parties — In certain cases, we may receive information from payment service providers or identity verification partners for the purposes of verification and fraud prevention.

4. Purpose of Using Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. jclub uses your personal data for the following purposes:

• Account Management — Create, manage and maintain your account on the jclub platform.
• Transaction Processing — Process deposits, withdrawals and other financial transactions securely and accurately.
• Identity Verification — Conduct KYC processes to ensure account security and comply with legal requirements related to anti-money laundering (AML).
• Customer Support — Provide effective assistance and technical support whenever you need help.
• Platform Security — Detect and prevent fraud, hacking, account abuse and other unlawful activities on our platform.
• Service Improvement — Analyse usage patterns to improve the platform, diversify games and enhance the overall player experience.
• Marketing Communications — Send information about promotions, bonuses and new offers — only to players who have opted in to receive marketing communications.
• Legal Compliance — Meet applicable legal and regulatory obligations, including reporting requirements to authorities where required by law.

5. Data Sharing and Disclosure

Jclub does not sell, rent or trade your personal data to third parties for their own marketing purposes. We only share your data in the following limited circumstances:

Trusted Service Providers

We work with trusted third-party companies that help us operate the platform, process payments and provide technical services. These companies are only permitted to use your data for specified purposes and are subject to strict confidentiality agreements.

Legal Requirements

Jclub may disclose your personal data to government authorities or law enforcement bodies where required to do so by law, court order or valid legal process.

Rights and Safety Protection

In situations where it is necessary to protect the rights, property or safety of jclub, our players or the public, we may share relevant information with the appropriate parties, including law enforcement agencies.

Business Transfer

In the event that jclub is involved in a merger, acquisition or sale of assets, user data may be transferred as part of those assets. We will provide you with reasonable notice before your data is transferred and becomes subject to a different Privacy Policy.

6. Data Security Measures

Jclub continually invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, alteration or unlawful disclosure.

Key security measures we use include:

• 256-bit SSL/TLS Encryption for all data transmissions between your device and jclub servers.
• Encryption of data at rest for all sensitive data stored in our databases.
• Layered Access Control — only authorised personnel may access player personal data, and only to the extent required for their duties.
• 24/7 security monitoring to detect and respond to any security threats in real time.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) available to all player accounts as an additional layer of protection.

7. Your Rights Regarding Personal Data

As a jclub player, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team:

To exercise any of the above rights, please contact the jclub support team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days.

8. Cookies and Tracking Technologies

The jclub platform uses cookies and similar technologies to enhance the user experience, maintain session security and analyse platform usage patterns.

Types of Cookies We Use

• Essential Cookies — Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how players interact with the platform so we can make continuous improvements.
• Functional Cookies — Save your preferences such as language, display settings and game preferences for a more personalised experience.
• Security Cookies — Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jclub platform.

9. International Data Transfers

In operating our global operations, jclub may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will be carried out with adequate safeguards to ensure the security of your data, including:

• Data transfer agreements compliant with international data protection standards.
• Use of cloud service providers compliant with ISO 27001 and SOC 2 security standards.
• Strict data protection assessments before any international data transfer is carried out.

10. Data Retention Period

Jclub retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be associated with you.

In general, retention periods are as indicated in the table in Section 2. Longer periods may apply where there are specific legal requirements, ongoing litigation or unresolved complaints relating to the account in question.

11. Child Protection

The jclub platform is intended for individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that we have collected personal data from someone under 18, we will take immediate steps to delete that data and close the account in question.

If you discover that a minor has registered an account on jclub, please contact us immediately so we can take the appropriate action.

12. Amendments to This Privacy Policy

Jclub reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the jclub platform.
• Sending email notifications to the registered address if changes are material.

We encourage you to review this Privacy Policy periodically. Your continued use of the jclub platform after any amendments are published means you accept the updated policy.